Privacy Policy

Last modified: 16 December 2025

1. Introduction

Isler Infra India Private Limited operates a website (https://islerindia.com) where visitors can access product information on kitchen appliances and contact the company through forms. This policy explains our practices regarding the collection, use, holding, transfer, and processing of personal information.

By using the website or providing personal information, users confirm they have read and agreed to the privacy practices outlined here.

Consent for Promotional Use: The company requests consent to use personal information for communications via message, SMS, WhatsApp, and email about events, products, and promotional announcements. This consent is optional, with opt-out options available.

2. Definitions

“Personal Information” means any information relating to a natural person which, directly or indirectly in combination with other information, is capable of identifying that person.

Important: Information freely available in the public domain or obtainable through governmental exercise of power is excluded from this definition.

Clarification: No passwords, financial information, or sensitive data shall be collected under this policy.

3. What Data Do We Collect About You

When using services such as filling forms or requesting support, the company may collect:

• Account Information: Name, email address, address, phone number.
• Behavioral Information: Frequency of website visits.
• Transactional Information: Purchases, orders, shipping details, purchase preferences, offers and discounts.
• Other Information: Reviews, feedback, opinions about products and services.
• Automated Acquisition:
  • Device Specifications: MAC addresses, IP addresses, operating system information.
  • Usage Metrics: Site visits, clicks, downloads, engagement data.
  • Log Data: System and anomaly logs.
  • Cookie Management: Cookies and similar technologies; opt-out options available.

Users may choose not to provide personal information, though this may limit access to some services or features.

4. Purposes for Collection

Personal information is used for:

• Compliance with legal and regulatory obligations.
• Providing services and operating the business, including improving services, understanding user experience, personalizing products, providing customer support, and internal training.
• Invoicing, technical notices, and security alerts.
• Analyzing resource use, troubleshooting, and internal business purposes.
• Research, analyzing data, tracking trends, and building algorithms.
• Processing requests and responding to queries.
• Complying with health and safety obligations.
• Market research and determining website footfall.
• Using past interactions to respond to queries through profiling and automated systems.
• Processing without consent where required by law for verification of identity or investigation of cyber incidents.
• Protecting against fraudulent or illegal activity.
• Sharing with affiliates, vendors, or service providers for specified purposes.

5. How We Collect Information

The company collects personal information through:

• (a) Information provided by users on the website.
• (b) Email communications: read-receipts and duration of visits to links in marketing emails; users can unsubscribe.
• (c) Combining personal information with tracking technologies and aggregating with information from other customers.
• (d) Information from other sources, including third-party websites.
• (e) Information from affiliates with user consent.
• (f) Embedded YouTube videos or third-party plugins; third parties may collect information upon activation.

6. Information Shared by You

Personal information is collected when users register queries about products, complete surveys, elect to receive communications, or visit the website. Users are requested not to provide information about others unless authorized or contractually required.

7. Permissible Age

Services are not intended for customers under 18 years old. The company does not knowingly collect personal information from minors and will delete accounts and related information if discovered. For alcohol or tobacco services, the legal age prescribed by the respective state applies.

Parents or guardians discovering that their child has accessed the services may contact the Grievance Redressal Officer to request deletion of personal information.

8. Sharing or Transfer of Information

(a) Subject to applicable law, the company may transfer personal information to other body corporates or persons in India or other countries. Transferees must comply with this policy and applicable data privacy laws.

(b) Personal information may be shared among Isler and its affiliates for purposes stated in this policy, including marketing and promotional communications.

(c) Personal information may be disclosed to:

• Third-party service providers/vendors to complete transactions.
• Companies and individuals performing functions on the company’s behalf.
• Other branches, businesses, group companies, or affiliates.
• Persons under a duty of confidentiality, including credit rating agencies, fraud prevention agencies, regulatory authorities, courts, and law enforcement.

(d) Business Transfers: Personal information may be transferred to potential buyers, acquirers, or merger partners in connection with sales, transfers, mergers, or business restructuring.

(e) Protecting Isler: The company may share personal information when necessary to comply with law, protect intellectual property rights, protect against harm or financial loss, protect vital interests, or investigate fraudulent or illegal activity.

(f) The company may share personal information with third parties where users request or authorize it.

(g) Personal information may be transferred to recipients in India and other countries, which may not have equivalent data protection laws.

(h) Analytics and Tailored Advertising: Third-party web analytics tools are used to collect and analyze information to evaluate service use, improve offerings, and promote products and services.

9. Data Security

The company uses technical and organizational measures to safeguard personal information, including measures for suspected data breaches. Personal information is stored on secure servers. Users should immediately report suspected misuse, loss, or unauthorized access.

10. Retention of Information

Personal information is retained as long as necessary for the stated purposes, unless longer retention is permitted or required by law. Once the purposes are met or retention periods expire, information will be deleted or anonymized.

In compliance with legal and regulatory requirements, certain data may be retained on backup or archival media for audits, legal obligations, tax, or regulatory compliance, handled securely and used only for lawful purposes.

11. Your Rights and Choices

Users may be entitled to:

• (i) Right to Confirmation and Access: Users may ask the company to confirm what personal information it holds.
• (ii) Right to Rectification: Users have the right to request correction of inaccurate or incomplete personal information and to receive updates or corrections, including supplementary statements.
• (iii) Right to Withdraw Consent: Where consent was obtained for processing, users may withdraw consent at any time unless the company has an alternative compelling legal basis for continued processing.
• (iv) Right to Erasure: Users have the right to request erasure of personal information in certain circumstances.

To exercise these rights or to reach out about promotional communications, users should email info@islerindia.com. The company will respond within 30 days.

12. Severability

If any court or competent authority finds any provision of this policy (or part thereof) invalid, illegal, or unenforceable, that provision will be deleted to the extent required, and the validity and enforceability of the other provisions remain unaffected.

13. Services through Third Party Site/Apps

To the extent services are availed through third-party websites, the company is not responsible for their collection or disclosure of personal information. Such applications or websites have their own privacy policies. Users are encouraged to review third-party privacy policies before transactions or information exchange.

14. Changes to this Policy

The company reserves the right to amend or update this policy at any time to comply with changes in applicable laws, regulations, or business requirements. Changes are effective immediately after posting. Continued website or service use after posting constitutes acceptance of the updated terms.

Users are encouraged to review the privacy policy regularly.

15. Grievance Redressal Officer

To address discrepancies or grievances regarding this policy:

16. Miscellaneous

(a) Disclaimer: The company cannot ensure personal information will never be disclosed in ways not described in this policy. Users understand and agree that they assume all responsibility and risk for their use of the services, the internet generally, and the information they post or access.

(b) Governing Law and Jurisdiction: This policy is governed by Indian law without regard to conflict of law principles. All disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

17. Consent

(a) By consenting to this policy, users provide “express and explicit consent” to the collection, transmission, publication, storage, retention, and usage of personal information by Isler as stated. Users may opt not to accept if they do not consent.

(b) In the event of changes in applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, users expressly consent to Isler’s continued use, storage, collection, and disclosure of personal information. Users must provide additional consents in requested formats. Failure to provide such consents may result in modification or discontinuation of services.